Service & Support

We're Here To Help!

At Performance Waterjet, we’re dedicated to supporting you at every step of your waterjet journey.

Our commitment is evident through our responsive customer support team, extensive network of service technicians and one of the largest stocks of spare parts in the country. In short, we’re all about keeping Australian manufacturers operating at peak performance. 

Delivering more productivity and reliability requires world class support. At Performance Waterjet, your priority is our priority. When you invest in capital equipment like waterjet, you deserve the assurance that assistance and support will be readily available whenever you need it.

 

Training & Installation
Preventative Maintenance
Spare Parts & Consumables
Backup & Support

 

 

TRAINING & INSTALLATION 

On completion of commissioning of your new machine, Performance Waterjet provides an extensive training program for your designated operators. Training is performed by Performance Waterjet certified technicians and covers all aspects of operating and maintaining the Flow table, software and equipment.  Training is customized to meet specific needs with the aim of ensuring your operators become proficient and confident in managing and producing jobs by the time the training session is complete.

 

PREVENTATIVE MAINTENANCE

Performance Waterjet offers equipment from world-leading waterjet firms who have a proven track record for producing efficient, dependable and productive equipment. Nonetheless, waterjet is highly specialised machinery that requires structured maintenance.  Thorough servicing by an experienced technician is all about prevention rather than cure and helps to:  1. Help identify and replace worn components to reduce unexpected downtime 2. Address issues and potential failures ahead of time 3. Keep your waterjet running smoothly through preventative Maintenance 4. Allow you to spend more time focusing on your business

Request a Quote for a Service

 

SPARE PARTS & CONSUMABLES

With a substantial investment in spare parts, we maintain an inventory of over $2 million worth of essential components on our shelves and ready for immediate dispatch. We understand the importance of uninterrupted production, so all orders placed before 3pm AEST are dispatched the same day for next-day delivery.  Performance Waterjet are also the eastern distributor for GMA Garnet. With stocks of garnet abrasive in Melbourne, Sydney, Brisbane, Townsville, Adelaide and Tasmania, we recognise the importance of having essential supplies close at hand for prompt delivery when required.   This strategic approach ensures that we are well prepared to support our clients in virtually any situation, giving you the peace of mind that you can rely on your equipment.

                     Spare Parts Webstore                                  Learn More About GMA Garnet
 

UNRIVALLED BACK UP & SUPPORT

Having immediate access to help and technical support is a fundamental necessity for any machinery operator. Over the years, Performance Waterjet has made a substantial investment in equipping and training our technicians.  Our response time to technical questions is within 60 minutes. Any issues which can’t be resolved by our remote support team will be addressed by our local technician within 24 hours* for capital cities.

Remote Support:  To ensure fast responses to questions or technical issues, our experienced customer service team can be reached by calling 1300 722 559 from 7:00am – 5:00pm AEST, Monday to Friday.  Real-time remote support allows our technicians to login to your CNC when required to accurately pinpoint issues, find solutions and get you back up and running as soon as possible. It’s in our best interest to ensure you achieve maximum uptime and the highest possible return on investment from your equipment.

LOCAL SUPPORT: For prompt onsite support, we have specially trained waterjet technicians based in every capital city. We invest thousands of dollars every year in training our technicians to ensure our clients receive reliable advice and proven solutions to any problem that may occur.  Thorough servicing by our local technicians maximises profitability, increases uptime, improves job quality and increases operator safety – all key components of the commitment received when dealing with Performance Waterjet.

 
 

Meet Our Service Technicians

Mark - Sydney Technician    
John - Sydney Technician    
Peter - Newcastle Technician    
David - Sydney Technician    
Matt - TAS Tech   
Matthew - VIC Technician   
Tony - VIC Technician   
Draylen - VIC Technician   
Ventesh - VIC Technician   
Paul - Adelaide Tech   
Michal - QLD Technician    
Brett - QLD Tech   
Noel - QLD Tech   
Josh - WA Tech    
Jason - NT Tech    
Luke - WA Tech    
Carl - TAS Tech    
Glenn - TAS Tech    
Jason - NT Tech    
 

 

 

WHY PERFORMANCE? 

Long standing relationships with world-leading equipment manufacturers enables us to confidently meet your expectations and make the best recommendations for your business.  In addition to this; 

       1.  We have some of the most experienced technicians in the industry!

       2.  Fixed price service proposal

       3.  We know what parts you need

       4.  Quality workmanship / Guaranteed satisfaction 

       5.  Provide a Full Service Report

       6.  Routine service reminder to ensure optimum performance 

Our top priority is the efficiency and wellbeing of your equipment and your production team. We place utmost emphasis on safety and the highest margin of performance, and give operators confidence that there’s a full support team to back them up and help make production seamless. 

Performance Waterjet Team 2023

 

 

What Our Clients Say

Watch how the new Flow waterjet machines installed for these clients help them win more jobs and provide their clients better service. 

 

Read more Case Studies on what waterjet does for our clients

 

 

Reviews from some of our valued clients

 

 

 

Ready to experience unparalleled performance?

CONTACT OUR TEAM

Pricing Guide

View our handy 'Waterjet Cutting System' price guide

Waterjet Systems

Buyer's Guide

For all the information you need on our range of machines, pumps and software

Waterjet Systems