Training & Service Technicians
We provide specialist advice from qualified technicians. We're committed to providing waterjet cutters with leading-edge support to keep industry moving forward.
Access to immediate help and technical support is a basic prerequisite for any machinery operator. Over the years Performance Waterjet has made a substantial investment in tooling up and training technicians. We are here to help!
For prompt response to any questions or technical issues, Performance Waterjet has an experienced customer service team who can be reached by calling our customer service centre from 7:30am to 5:00pm AEST Monday to Friday.
For prompt on site support we have waterjet technicians based in each capital city.
Flow Waterjet machines include “team viewer” enabling our engineers to connect to the CNC software and provide remote analytics & system support. Submit a Support Ticket
The PWJ Customer Support centre can be reached by calling 1300 722 559 from 7:00am – 5:00pm Monday to Friday AEST.
Response Times (7.30am to 5.00 pm AEST Monday to Friday)
Response to technical questions - Within 60 minutes
Onsite support - Any problems which can’t be resolved by our remote support team will be addressed by our local technician. Onsite attendance within 48 hours.
Our Service Technicians
On completion of new machine commissioning, Performance Waterjet provides a comprehensive training program for the client's nominated operators. The training will cover all aspects of the operation and maintenance of the Flow table, software and equipment.
Mach 100 Training: 2 full days
Mach 200, 300 & 500: 4 full days
Our experienced technicians tailor the training to suit specific needs with the objective to have the operator proficient and confidently managing and producing jobs by the time we leave.
Same day* dispatch for all stocked Waterjet Parts & Consumables
Performance Waterjet maintains a complete stock of parts for the main components of the system for immediate dispatch should the need arise. We dispatch the same day for next weekday delivery to all major cities in Australia and offer a two day parts delivery service to our clients in New Zealand.
“What I like about you guys is your consistency. Parts arrive every time next day and garnet deliveries are always on time!” - Metal Fabricator, Melbourne
“The reason why I deal with performance Waterjet is that I can consistently get parts deliveries the next working day.” - Kitchen Manufacturer, Perth
“If every company ran like yours, life would be much easier. I don’t say that to anyone else ... you are the only supplier that I have said this to.” - Engineering Manager, Hunter Valley NSW